To ensure that your experience working with Alex Trade is as smooth and efficient as possible, here are some answers to a variety of frequently asked questions.
If your query is not answered below, then please feel free to get in touch with us.
Simply use the builder on the website. If you need to place a larger or more regular order, contact us for a quote or to apply for a Trade Account.
Our window frames and glass units are covered for 10 years. Window hardware and locks are covered for 5 years. All composite doors come with a 10 year guarantee, including glass and hardware. Our guarantee does not cover accidental damage, wear and tear, or natural weathering and tarnishing. For more information on our guarantee, please see our Terms & Conditions.
Every uPVC window and door from Alexander Windows makes efficient use of the new Kömmerling O70 or C70 Gold 5 chamber profile – a great choice for those wanting durability, insulation, and affordability.
Our windows all come with a warm edge spacer bar so we can sell A rated as standard.
We currently deliver within 30 miles of our base in Stockport but welcome collections from anywhere. Our local delivery is charged at £40.
Our lead time depends on the products being ordered. TBC
Our returns policy can be found in our terms and conditions. TBC
After placing your order, our Trade Counter team will contact you to confirm everything to minimise any mistakes. If you realise you’ve made a mistake please contact us straight away, and we will do our best to help you.